We're here for every step
of your journey.

All Journey Tracker subscriptions are managed directly through Apple's App Store. To cancel, go to Settings → [Your Name] → Subscriptions on your iPhone or iPad, find Journey Tracker Pro, and tap Cancel Subscription. You'll retain access until the end of your current billing period.

We are unable to cancel subscriptions or issue refunds directly — all billing is handled by Apple. For refund requests, visit reportaproblem.apple.com.

Go to Settings → Subscription within Journey Tracker and tap Restore Purchases. Make sure you're signed into the same Apple ID used when you originally purchased. If the issue persists after restoring, force-quit the app and reopen it, or contact us below with your Apple ID email and we'll investigate.

Yes. Your Pro subscription is tied to your Apple ID. As long as you're signed into the same Apple ID, you can use Journey Tracker Pro on any of your iPhone, iPad, or Mac devices. Use Restore Purchases on each device if needed.

Your data is never deleted when you downgrade. All of your logged entries remain safely stored on your device and in your iCloud. You'll lose access to Pro-only features (unlimited lab storage, all reports, etc.), but everything you've entered stays intact. If you re-subscribe, full access is instantly restored.

All your health data is stored locally on your device using AES-256 encryption via iOS FileProtection. If you have iCloud enabled, data syncs to your personal iCloud account through Apple's CloudKit framework — stored in your iCloud, not any server we control. Journey Tracker developers do not have access to your health data in iCloud.

You can delete all Journey Tracker data in three ways:

In-app: Go to Settings → Privacy & Security → Delete Account & All Data — this removes all on-device data immediately.

Delete the app: Deleting Journey Tracker removes all local data from your device.

iCloud: To remove cloud backups, go to iOS Settings → [Your Name] → iCloud → Manage Storage → Journey Tracker and delete the data there.

We do not retain any of your health data on our own servers — there is nothing on our end to delete.

To exercise your privacy rights — including the right to access, correct, or delete personal information — contact us using the form below or email support@journeytracker.app with the subject line "Privacy Rights Request". Please include your Apple ID email address so we can identify your account. We will respond within 45 days as required by applicable law. If an extension is necessary, we will respond within 90 days total and notify you of the extension.

Journey Tracker syncs via Apple's CloudKit. Try these steps in order:

1. Ensure all devices are signed into the same Apple ID.
2. Go to iOS Settings → [Your Name] → iCloud → Apps Using iCloud and confirm Journey Tracker is toggled on.
3. Check you have available iCloud storage (Settings → [Your Name] → iCloud).
4. Force-quit and reopen Journey Tracker on both devices.
5. If issues persist, toggle iCloud off and back on for Journey Tracker and wait a few minutes.

Still not working? Use the form below to contact us — include which devices and iOS versions you're running.

Go to iOS Settings → Privacy & Security → Health → Journey Tracker and confirm the data types you want to share are toggled on. You can also manage this inside the Apple Health app under Sharing → Apps → Journey Tracker. After granting permissions, return to Journey Tracker and pull-to-refresh on the weight log screen.