We're here for every step
of your journey.

All Journey Tracker subscriptions are managed directly through Apple's App Store. To cancel, go to Settings → [Your Name] → Subscriptions on your iPhone or iPad, find Journey Tracker Pro, and tap Cancel Subscription. You'll retain access until the end of your current billing period.

We are unable to cancel subscriptions or issue refunds directly — all billing is handled by Apple. For refund requests, visit reportaproblem.apple.com.

Go to Settings → Subscription within Journey Tracker and tap Restore Purchases. Make sure you're signed into the same Apple ID used when you originally purchased. If the issue persists after restoring, force-quit the app and reopen it, or contact us below with your Apple ID email and we'll investigate.

Yes. Your Pro subscription is tied to your Apple ID. As long as you're signed into the same Apple ID, you can use Journey Tracker Pro on any of your iPhone, iPad, or Mac devices. Use Restore Purchases on each device if needed.

Your data is never deleted when you downgrade. All of your logged entries remain safely stored on your device and in your iCloud. You'll lose access to Pro-only features (AI lab analysis, unlimited lab sessions, etc.), but everything you've entered stays intact. If you re-subscribe, full access is instantly restored.

All your health data is stored locally on your device using AES-256 encryption via iOS FileProtection. If you have iCloud enabled, data syncs to your personal iCloud account through Apple's CloudKit framework — stored in your iCloud, not any server we control. Journey Tracker developers do not have access to your health data in iCloud.

When you use AI Lab Analysis (Pro), on-device automated processing strips personally identifiable information — names, dates, identifiers, contact details — before any data leaves your device. What is transmitted to the Google Gemini API is: lab values as numbers, medication name and dose, approximate therapy duration, and lab trends over time.

Your data is never used to train AI models. Journey Tracker operates on a paid Google AI billing account (Tier 1). Under Google's Gemini API Terms of Service, paid-tier data is not used to train or improve Google's AI models. Your data is processed under Google's Data Processing Addendum, and API request logs are retained by Google only temporarily for security and abuse-prevention purposes.

De-identification is performed on a best-effort basis using Apple Vision OCR and on-device natural language analysis. You can review exactly what was sent after each analysis within the app. AI analysis results are stored only on your device and in iCloud — never on our servers. You must explicitly consent before this feature is activated, and you can disable it at any time in Settings → Features → AI Lab Analysis.

See our full Privacy Policy, the Gemini API Terms of Service, and Google's privacy policy for complete details.

You can delete all Journey Tracker data in three ways:

In-app: Go to Settings → Privacy & Security → Delete Account & All Data — this removes all on-device data immediately.

Delete the app: Deleting Journey Tracker removes all local data from your device.

iCloud: To remove cloud backups, go to iOS Settings → [Your Name] → iCloud → Manage Storage → Journey Tracker and delete the data there.

We do not retain any of your health data on our own servers — there is nothing on our end to delete.

To exercise your privacy rights — including the right to access, correct, or delete personal information — contact us using the form below or email support@journeytracker.app with the subject line "Privacy Rights Request". Please include your Apple ID email address so we can identify your account. We will respond within 45 days as required by applicable law.

Journey Tracker syncs via Apple's CloudKit. Try these steps in order:

1. Ensure all devices are signed into the same Apple ID.
2. Go to iOS Settings → [Your Name] → iCloud → Apps Using iCloud and confirm Journey Tracker is toggled on.
3. Check you have available iCloud storage (Settings → [Your Name] → iCloud).
4. Force-quit and reopen Journey Tracker on both devices.
5. If issues persist, toggle iCloud off and back on for Journey Tracker and wait a few minutes.

Still not working? Use the form below to contact us — include which devices and iOS versions you're running.

Go to iOS Settings → Privacy & Security → Health → Journey Tracker and confirm the data types you want to share are toggled on. You can also manage this inside the Apple Health app under Sharing → Apps → Journey Tracker. After granting permissions, return to Journey Tracker and pull-to-refresh on the weight log screen.

First, confirm you have an active Pro subscription and a working internet connection. AI Lab Analysis requires consent — check Settings → Features → AI Lab Analysis to make sure it's enabled. If you recently reinstalled the app, you may need to re-consent. If the feature still fails, the issue may be a temporary service disruption — try again in a few minutes. If the problem continues, contact us with a description of what happens and which step it fails at.